Warranty & Return Policy
This warranty statement sets forth Sanfou's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.
The warranty period for Sanfou products is 12 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
Replacement / Maintenance
Sanfou’s warranty does not apply to:
1.Non-quality related issues;
2.Not able to provide valid proof of purchase;
3.Items purchased from unauthorized resellers;
4.Used for special application other than normal consumer use;
5.Lost /stolen/free/refunded product;
6.Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such);
7.Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals;
8.Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes.
1.We offer a 30-day hassle-free money-back guarantee(We only provide prepaid return label for quality problem products. Other than that, customers need to pay for the return shipping fee.). This only applies to product purchased directly from SANFOU. Once we receive the product and confirm the validity, we will refund the full purchase price. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.
2.Generally speaking, we will refund the customer about 3-7 working days. we will refund your order directly from the backend of the website or via PayPal.
3.Please note-30-Day money-back guarantee not applicable on unpacked/used products. Please make sure the package is in good condition and will not affect the re-sale. In addition, the shipped orders and cannot be refunded during transportation.
Valid Proof of Purchase
1.Please provide valid purchase voucher, including purchase channel, order number, shipping tracking number and other information.
2.Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel.
3.Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
4.The defective item’s serial number and/or visible proof (eg: Short video) depicting the defect will be required.
How to Return/Replace/Repair an Item
1.Contact firstname.lastname@example.org,for a Return Merchandise Authorization (RMA) Number.
2.Write the RMA number on the shipping label outside the *RMA numbers should be clearly displayed on the shipping label of returned package. Do not write the RMA number directly on the box. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse.
3.SANFOU will repair/replace(at SANFOU’s expense) any faulty products during the warranty period. A replacement resumes the warranty period left of the original order.
4.We will proceed with replacement in 10 business days after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.
Shipping costs should be paid by customer in the following situations
1.Returning products without any proven defect.
2.Warranty claims on items taken outside the original country of purchase.
3.Returning items claimed to have defects but found to be in proper functioning status by SANFOU.
4.Costs related to unauthorized returns (any returns made outside the approved warranty process).